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Welcome to Vorwerk – as a
Service Manager Contract Applications (m/f/d)

We are seeking for our group company Vorwerk Services GmbH a Service Manager Contract Applications (m/f/d) for our locations in Düsseldorf and/or Wuppertal at the earliest possible date.

Life is full of contradictions. We prove that these can be perfectly united, not only with our innovative products, but also with exciting opportunities for experienced professionals. If you are a forward-thinker and strategist who wants to make things happen, we offer you the space to pursue your ideas. Shape the future of Vorwerk with us.
We are an international and dynamic group that operates successfully in many markets.
We offer a pleasant working environment within a motivated team, coupled with both professional and personal development. Moreover, we advocate occupational health management and the reconciliation of work and family life. We give our employees the freedom they need to creatively shape the future of the Vorwerk Group together with us.
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Responsible for whole application lifecycle and service management

Setup and maintain support model with external suppliers for shared business applications

Adhere to Contract management, service level agreements, service measurements and service quality

Collaborate and manage stakeholders (business, IT, external partners, countries and management)

Process incident problem, change management and request fulfillment in collaboration with partners

Comply with governance and guidelines in the area of service management and service strategy

Work on service design and service catalogue based on application portfolio

Manage application service transition topics (change and release management activities)


Master’s degree in information technology or comparable qualification

Foundation certificate in ITIL process management methodology

+1 year experience in service and application management

English: Fluent Business level

Bonus point: Adyen, Uniserv, Adobe Experience Manager (AEM), SAP backend systems (ERP, CRM) and Customer Data Cloud (SAP CDC)

Ability of open and clear communication with business partners, external service providers and internal organization

International experience in different regions, functions and cultures is essential

Ability to work in large and heterogeneous teams

Career at Vorwerk Other jobs Apply online

Vorwerk Services GmbH
Henning Pfeiffer
Mühlenweg 17-37
42270 Wuppertal
+49 202 564 1605


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